Not so auto Auto Process

Depending on how your auto process is set up in CryWolf®, it is possible under certain conditions for a process to not work exactly as planned. This is usually because somehow we humans goof it up by not doing what we are supposed to do. For example, when I was away for this year’s FARA symposium, the auto process routine was not run daily since my assistant was also out of the office. This by itself was not enough to upset the auto process since we have a 7 day period to cover absences. However, the days that it took to get caught back up on our return did exceed that limit. (In my unit, we don't process alarms or send delinquent notices until payments and new registrations are entered). Because auto process wasn't run, this meant that a group of permits that should have received renewal letters, did not receive those letters.

Unfortunately, since only permits that expired on one day were affected, we didn't notice immediately. Once it was noticed, we wanted to get them back in the process as soon as possible. One way to get those permits back in the process is to send the letters using the “Process Bulk Letters” feature. To do so, Click the File Menu and Scroll down to the Process Bulk Letters.

In the Bulk Letters window, select the parameters for the group to find. In the example, Active accounts (pink circle) with certain expiration dates (green circle) were being searched. Select the appropriate letter to send (blue arrow).

To avoid this situation, the auto process routine can be temporarily (or permanently) adjusted for a larger number of days.

Comments

CiteBlue

I have been enjoying participating in the MSU College of Law Social Media Contest . I have learned (and am still learning) a lot. Because of my activity, I have been able to connect with organizations and people that I would never have come across without social media. For this introvert, it has been like opening a whole new world. (I know, most people would never guess that I am an introvert; they probably just think that I am a snob. In social settings, I am a complete misfit, but put me in front of a classroom or conference room and I shine. It is strange, I know, but that is me. Perhaps we will dissect that in a different post). It has been interesting to see what posts attract followers. It has also been eye opening to figure out that followers also appear with an agenda--for example, some follow hoping to be followed in return to build their own group. This week, a company called CiteBlue "followed" me on Twitter. I wasn't familiar with the company, so I clicked o...

Queen of the Dairy

Did you know that the Dairy Queen Blizzard turned 25 last year? I remember when the Blizzard was introduced which makes me officially...old. Anyway, there was no Dairy Queen in the town where I grew up but there was one where my great grandfather lived. Do you remember when a trip longer than 15 minutes lasted fuh evah? When I was little, the 65 minute drive to my great grandfather's small town felt like an eternity. Maybe it felt so long because I was hoping for that extremely rare occurrence of a stop at the Dairy Queen. My parents were teachers and the budget was always tight, but occasionally we would stop at DQ and we could get a small cone. We never got to choose--it was always just that small vanilla cone, but it was a treat nonetheless. Once I was able to drive and had a job, those stops at DQ were almost mandatory when I ventured on my own to my grandparents house. I probably tried something different each time-...

What is that Binocular Button anyway?

Sometimes we get so busy doing our jobs that we fail to take the time to learn more about the tools that we use everyday. For alarm administrators, that tool is often CryWolf® or another similar program. Once I had discovered the Text Select tool, I began looking at other items on the tool bar. In doing so, I found that clicking on the Binocular Button at the top right of a report (red arrow to the left) opens a search box. This makes sense because the binocular button is officially called the Find Text tool. To find what you are looking for, simply enter the word or number that you want to locate in the "Find What:" box (blue arrow below). If you want to limit the search, click on the search parameters boxes (green arrow below). Click the Search button (red arrow below) and the magic begins. In no time at all, the results of the search will be displayed in the results box (circled in black below). Here, the sample shows that I searched for t...

The Edge of Empty

Search This Blog