The other day, a member of my staff came upon two accounts
that appeared to have the same permit number.After review, it was discovered that one number differed by a comma--and that the permit number just happened to be the same as the house number for the alarm
site.We decided that someone must
have attempted to do a search by entering the house number in the account
number spot instead of the search box.We came to this
conclusion because of the comma—as you know, an address search using the house
number requires that pesky comma.Obviously, we couldn’t have two accounts with the same permit number so
it was necessary to change the account number on one of the accounts. The
easiest way to do this is using the “Change Account Number” option on the "Options" tab.
Once in the "Change Account Number" screen, it is simple to
enter the number to be changed.CryWolf® allows you to assign the new number or use the “Assign Next
Account Number” check box to have the number …