Our HR department presents some great courses for us. At times, they bring in special presenters from around the country and if those speakers are invited to return, you can bet that the class received rave reviews and is probably worth attending. I recently went to one of these encore presentations and I know now why it was brought back. The name of the class was The GO System and it was a fabulous course. Our facilitator was Susan Kousek and she was super. Mind you, there was nothing new and earth-shattering in the class--many of the principles that were discussed have been around for some time. However, the time was right for me to hear the ideas and incorporate them into my work. I was so inspired by what I heard that I stopped at the office supply store on the way back to the office to buy the materials that I needed to put the principles into practice immediately. I have been using the system faithfully ever since and it is truly making a diff...