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CryWolf® Users Conference 2012

One of the advantages of using the CryWolf® alarm billing software is the excellent customer service that they provide. This customer service is available on a daily basis through our rep. However, the company also extends that service with a  User's Conference held each year in conjunction with the FARA symposium.  This demonstrates their commitment to long term relationships with their customers. It also shows their commitment to FARA's mission also.
At this meeting, PSC often reveals exciting updates to CryWolf® and shares tips and tricks to make using the system easier. Today's conference was no exception and there are some exciting features already available with more coming soon.  I don't want to steal their thunder, but I was told that I could mention some things. (And just between you and me, it was exciting to have PSC mention my blog and say that they liked it),
One of the big changes coming this year is the new website that they will be revealing. Some of the features will be a knowledge base for CryWolf®, an on demand download section where units will be able to obtain the newest version of the software, and even a help section.
One of the most exciting features of the website for me is the online software training that they are developing.  They have named it CryWolf® University (CWU) and it truly looks awesome. As someone who came into a unit that was using CryWolf® already, I missed the on site training that occurs when the system is installed. CWU will be a remedy for that and will be a way for units to train new staff. It will also be a way to supplement the onsite training and go into greater detail on how to use the software.  Right now, there are 34 multi-media courses that will lead to a framable "diploma".
As exciting as CWU is, I am just as excited about the Sharing section that will be included on the website.  This section will be a place for units to share and upload forms, templates, or reports that others might find useful and can then download and use.
I want to thank Public Safety Corporation for hosting this event each year.  It is always a highlight and I encourage everyone to take advantage of this super perk.  And it truly is a perk since PSC does not charge their customers anything for this event.
Over the next few weeks, I will share some more things that were discussed at the meeting.  Hold onto your hats.  This year is going to be exciting!


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