Have you ever wished to clear a letter from the print queue in CryWolf® without actually printing it? I can’t tell you how many times a letter with a “bad address” has cluttered up our queue. It is so frustrating to select that letter only to realize it is “that” letter that we have clicked on several times already.
Today, I accidentally right-clicked on the queue and a window popped up with the question “Who are these assigned to?” and the option “Remove from Print Queue”.
After a bit of experimentation, I realized that it is possible to remove the offending letter from the queue without wasting paper by printing it. Simply right click on the offending letter and choose “Remove from Print Queue”. Be warned that this does not remove the letter from the account history though. Also, if there multiple copies of the letter in the queue, all of the letters of that type will be removed. My advice would be to print all of the good letters and then delete the remaining one.
When I wrote this post originally, I was so excited by the possibility of removing unwanted letters from the queue that I ignored the "Who are these assigned to?" option. I am pleased to report that this option produces a quick list of what accounts are queued to receive that letter. You can then print them all or use the Search options on the Outstanding Letters tabs mentioned previously to print a select few.