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Pause, Print, Repeat

For those who are faithfully tuning in on Thursdays for CryWolf® hints, I hope that you are finding the notes helpful. For those readers who are scoping out information on their competition (you know who you are, Texas), I would be happy to review your product for my readers if given the opportunity. And now, back to our scheduled "blog cast".

The other day, my office ran completely out of black ink. And I mean OUT.  No warning, no partially printed pages, just full stop by the printer.  Of course, we were in the middle of printing after processing a long weekend.  We are also in our high season for renewals so the queue was full and then some.  That night, without thinking, I shut down my computer.  When I realized what I had done, I felt sick because I had no idea if the printer would retain all of the jobs or if they were gone. I'm sure you have had instances of closing a program when a job was printing resulting in a half printed page in the printer tray. Although I knew that I could search for specific letters and determine who should have received that letter, I had no idea what letters had been in the queue.  I also knew that I could recreate most of the lost queue if necessary, but I didn't think it would be fun.  I knew too that I could get the total correspondence prepared on that day with the Workload Snapshot report.  One small glitch to that plan is that although I have been meaning to compare that number with the actual output, I haven't gotten around to it.  I suspect that the workload snapshot counts more than the documents that are printed.  (I'll let you know in an upcoming edition unless someone shares it with the group in the comment section).

The next morning when the office supply order arrived, I installed the ink cartridge. Much to my amazement, the printing resumed. I still had no way of knowing if all of the jobs had printed or if some had been lost, but I was relieved that at least some of the output had made it .  After a minute or so of perusing my options in the Report menu, I discovered the Activity Summary under the General Reports heading.

In the pop up window, it was simple to set my search parameters.

The resulting report gave me exactly what I needed.

Although knowing how many of each letter should have been produced would have sufficed, the report is clickable.  By clicking on the number, a list of the actual recipients can be revealed.  This made it very easy to verify that all of the "missing" letters were present.
Don't wait for a similar "emergency" to try out this feature.  I can think of several instances where this report will come in handy.  Have you ever used this feature?  What mishaps have led to discovery of useful CryWolf® features?


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