Editing False Alarm Data

At some time, you may find it necessary to edit alarm data that is already in the system as I did a short while ago when it was discovered that a dispatcher typed the wrong year. In our area, officers are encouraged to list all clearance codes that apply to the call. So, if they do a building check at an alarm call, they would clear the call with the code for the alarm and for the building check. Our CAD (computer aided dispatch) extract pulls the first code it "sees" into the CryWolf® Clearance Code field so occasionally the "wrong" code shows up in CryWolf®. Being able to "correct" the code allows my unit to better track alarm calls and their causes. We actually have two clearance codes for false alarm here. One code signifies a false alarm with no identifiable cause and the other is for false alarm where there is an identifiable cause.
To update the data, from the main CryWolf® screen, choose the File menu and scroll down to the "Edit Existing Alarm Data" option.

This opens the "Edit False Alarm Information" window. Enter the case # of the alarm in question and click the Enter button. The fields for the alarm will then be populated with the CAD data. Simply make the change in the appropriate field and click OK.

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